Refund Policy – AFOLIZAM

📋 Overview

At AFOLIZAM, we want every business owner to be satisfied with our service. We offer a fair and transparent refund policy. Please read this carefully before making a purchase.

✅ We offer a 14-day free trial on all paid plans — no credit card required. Try before you buy!

✅ Eligible for Refund

Scenario	Refund	Timeline
Technical error causing payment but no account activation	100% refund	3-5 business days
Duplicate payment charged	100% refund of extra charge	3-5 business days
Service completely unavailable for 72+ continuous hours	Pro-rated refund	7 business days
Request within 24 hours of first-time purchase (new customers only)	100% refund	5-7 business days

❌ Not Eligible for Refund

Requests made after 24 hours of purchase
Monthly plan renewals (we send reminder emails before renewal)
Downgrade requests mid-billing cycle — service continues till period end
Account suspended due to Terms of Service violation
Dissatisfaction with AI review quality (we recommend using the free trial first)
Google removing reviews from your GMB profile (outside our control)
Change of mind after actively using the service

⚠️ We strongly recommend using our 14-day free trial to evaluate the service before purchasing.

📝 How to Request a Refund

To request a refund, please:

Email us at support@afolizam.com with subject: "Refund Request - [Your Account Email]"
Include your registered email, invoice number, and reason for refund
Attach any screenshots or evidence if applicable

We will respond within 2 business days and process eligible refunds within 5-7 business days. Refunds are made to the original payment method via Razorpay.

🔄 Cancellation Policy

You can cancel your subscription at any time from:

Dashboard → Billing → Cancel Subscription
Or by emailing support@afolizam.com

After cancellation:

Your account continues with paid features until the end of the current billing period
No further charges will be made
Your account moves to the Free plan after the period ends
Your data is retained for 30 days after which you can request deletion

📬 Contact for Refunds